Pekarejue takes pride in the quality of our products and materials. Most Pekarejue electronic products come with a 1-Year Limited Warranty from the original date of purchase, unless otherwise stated on the product packaging. Full warranty terms and conditions can be found below.
Warranty Claims
1) For domestic orders within United States, please kindly email our Customer Support Team at (info@pekarejue.com) with a description of the fault or damage. Our Customer Support Team will do a thorough inspection of the defect and offer a complimentary one-to-one replacement if the product found is defective.
2) For international orders, please kindly email our Customer Support Team at (info@pekarejue.com) with your order number, a description of the fault or damage and either a picture or video of the product defect. Pekarejue reserves the right to request a picture or video of the claimed product defect to validate the claim.
If deemed valid, we will replace the item with a new product of the same model and style. Pekarejue reserves the right to charge a shipping and handling fee for the evaluation and fulfilment of any warranty claim.
Detailed Limited Warranty Policy
Coverage:
This limited warranty covers defects in materials and workmanship under normal use conditions for all Pekarejue products.
You may extend this coverage to two (2) years by registering your product on our Product Registration page.
Conditions:
1) To obtain warranty service, a valid proof of purchase from the official website or an authorized retailer is required. The warranty does not cover damage resulting from improper installation, misuse, abuse, accidents, negligence, unauthorized modifications, or normal wear and tear.
2) Pekarejue is not liable for wear and tear that occurs naturally and inevitably through regular use, provided it does not affect the product’s core functionality. This includes changes in color, surface abrasions, and general material degradation over time.
3) The warranty also excludes accidental damage, including but not limited to cuts or tears in fabric, damage caused by pets (e.g., chewing or scratching), and damage resulting from mishandling during air travel or similar circumstances.
Claim Process:
To make a warranty claim, contact the Pekarejue Customer Support Team at (info@pekarejue.com). You may be required to return the defective product for inspection.
Rights:
This warranty gives you specific legal rights, and you may have other rights that vary by state, country, or applicable local consumer protection laws. Pekarejue reserves the right to modify, suspend, or terminate this warranty at its sole discretion.
Unless otherwise accepted by Pekarejue, the above warranty terms and conditions apply. Any exceptions or special considerations are subject to Pekarejue’s sole discretion and must be confirmed in writing by an authorized representative.